My game isn’t loading. What’s the problem?

Please follow these 4 steps if your game is not loading:

  1. Check if the Adblocker extension in your browser allows you to play on a website with ads
  2. Clear cookie files for your browser
  3. Restart your device.
  4. If the game is still not loading after completing the previous steps, please load it in another browser. We recommend the Edge browser on Windows 10 or the Safari browser on Mac OS.

1. Adblocker

If an adblocker is preventing your games from loading, please add the website in the exceptions. Here is how to do this in just two steps:

  1. Find the adblocker's icon
  2. Add The Epoch Times website to the exceptions list

Step 1: Find the adblocker's icon

Usually, it is located next to the address bar at the browser's top right corner.

Here’s what it looks like in the web browsers that are supported by TheEpochTimes.com:

Google Chrome:

GoogleChrome_Adblocker.png

Firefox:

Firefox_Adblocker.png

Edge:

Edge_Adblocker.png

Safari:

Safari_Adblocker.png

NOTE:

If you don't see an adblocker icon next to the address bar in your Google Chrome or Edge browser, you will need to pin it to the toolbar.

How to pin your adblocker to the toolbar:

Google Chrome: Select the Extensions (1) icon, and then click Pin (2).

GoogleChrome_Pin_Adblocker.png

Edge: select the Extensions (1) icon, and then click Show in toolbar (2).

Edge_Pin_Adblocker.png

Step 2: Add The Epoch Times website to the exceptions list

Please choose your adblocker from the list below:

Adblock Plus:


Open the www.TheEpochTimes.com website in the web browser, click the Adblock Plus (1) icon, and disable the Toggle (2) next to the “This website” option. Reload the browser.

AdblockPlus.png

AdBlock:


Open the www.TheEpochTimes.com website in the web browser, click the AdBlock (1) icon, and click the Always (2) button. Reload the browser.

AdBlock.png

AdBlocker Ultimate:


Open the www.TheEpochTimes.com website in the web browser, click the AdBlocker Ultimate (1) icon, and disable the Toggle (2) next to the “Enabled on this site” option. Reload the browser.

AdBlockerUltimate.png

AdGuard AdBlocker:


Open the www.TheEpochTimes.com website in the web browser, click the AdGuard AdBlocker (1) icon, and disable the Toggle (2). Reload the browser.

AdGuardAdBlocker.png

Ghostery:


Open the www.TheEpochTimes.com website in the web browser, click the Ghostery (1) icon, and click the Trust site (2) button. Reload the browser.

Ghostery.png

uBlock Origin:


Open the www.TheEpochTimes.com website in the web browser, click the uBlock Origin (1) icon, and click the Power off (2) button. Reload the browser.

uBlockOrigin.png

Malwarebytes:


Open the www.TheEpochTimes.com website in the web browser, click the Malwarebytes (1) icon, and disable all four Toggles (2). Reload the browser.

Malwarebytes.png

NOTE:

You can re-enable the adblocker at any time by toggling the switch back on or enabling the corresponding button.

NOTE:

you can disable ad blocker extension in the browser for all websites. Here is how to do this: How can I disable ad-blocker in my web browser?

2. Clear Cookies

You may need to clear your web browser’s cookies. Select your browser from the list below to view instructions:

Clearing cookie files in the browser CHROME


  1. Open the main menu at the top-right corner of the browser (or press Ctrl+H and skip to Step 4)
  2. Select the “History” sub-menu
  3. Open the History page
    Chrome_History.png
  4. Select “Clear browsing data” option at the far left of the browser
    Chrome_clear_browsing_data.png
  5. Make sure that the “Advanced” tab is opened, and selected time range is “All time
  6. Check marks only on 2 boxes: “Cookies and other site data” and “Cached images and files”. That will guarantee that all your browsing history, passwords, and other sign-in data won’t be removed.
  7. Click the “Clear data” button.
    Chrome_clear_data.png

Clearing cookie files in the browser CHROME MOBILE


  1. At the top right of the browser, tap Settings button
  2. Tap History
    Chrome_mobile_history.png
  3. Tap Clear browsing data link
  4. Make sure that the “Advanced” tab is opened, and the selected time range is “All time
  5. Check the boxes next to Cookies and site data, Cached images and files
  6. Tap Clear data
    Chrome_mobile_clear_data.png

Clearing cookie files in the browser SAFARI


  1. Select Preferences (2) from the Safari menu or hold down the Command key and the Comma key at the same time (Command+)
    Safari_preferences.png.
  2. Go to the Privacy tab
    Safari_privacy.png.
  3. To remove stored data by site, click the Manage Website Data… button
    Safari_manage_website_date.png.
  4. Select the sites with stored data you want to remove. Hold down the Command key to select multiple sites. Click Remove.
    Safari_remove_site.png.
  5. Click Done.
    Safari_site_remove_done.png.

Alternatively, you can click the Remove All button to delete all of the sites' cookies and stored data. Safari will ask you to confirm your choice:
Safari_remove_all.png

Clearing cookie files in the browser SAFARI MOBILE


  1. On your iPhone/iPad, open Settings
    Safari_mobile_settings.jpg
  2. Scroll down and tap on Safari. Now,  Tap on “Clear History and Website Data” and tap again to Confirm.
    Safari_mobile_clear_history.jpg

Clearing cookie files in the browser FIREFOX


To delete cookies and site data for a website you're currently visiting:

  1. Click the button with a Locker icon at the left of the address bar.
  2. Click Clear Cookies and Site data.
    Firefox_clear_cookies.png

Please let us know if you still are finding problems after clearing your cookies.

Clearing cookie files in the browser EDGE


  1. Open the Main Menu at the top-right corner of the browser (or press Ctrl+H and skip to Step 4)
  2. Select the “History” sub-menu
  3. Open the "Clear browsing data" page
    Edge_clear_browsing_data.png
  4. Select the time range as "All time"
  5. Put Checkmarks only on 2 boxes: “Cookies and other site data” and “Cached images and files”. That will guarantee that all your browsing history, passwords, and other sign-in data won’t be removed
  6. Click the "Clear now" button
    Edge_clear_data_jpg.jpg

Still need help? Contact Customer Service

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